Oracle
Technical Account Representative (TAM) 5
Job Description
Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Platforms and Databases and Security services that TAMs may manage in full or in part. The TAM ensures deliverables agreed with customer are planned and executed in timely manner. The TAM acts as a program manager and communicated with customer to understand the requirements / issues and get the teams aligned to meet customer objective. The TAM is also required to follow internal Delivery Framework to track the project critical milestones, update the deliverables and mantain Risk log, Service Delivery Plan, do a regular reviews with customer. The TAM also tracks the Financials of the project. Responsible for the C-SAT, seeks customer feedback at regular intervals and take corrective actions if any required as per feedback.
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