American Express

Manager-Operational Risk Management

Posted On

Sept. 5, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Sept. 28, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Operational Risk Management is looking for a Manager of Testing, Monitoring, Aggregation and Reporting to manage a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, Operational Risk Management (ORM), Independent Monitoring and Testing:

· Manage an independent testing and monitoring program based on an annual risk assessed plan and testing methodology

· Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan

· Independently monitor operational risk trends and activities

· Manage and perform an effective challenge process based on a defined criteria and build in to annual plan

· Manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks

· Coordinate a holistic, de-duplicated independent risk assessment process

· Proactively identify areas for high risk for intervention

· Manage cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies

· Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice

· Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Qualifications

· 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

· Excellent project management, communication, and interpersonal skills

· Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

· Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred

· Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

· Experience in at least one of the following:

o Translating operational risk strategy and appetite into execution guidelines

o Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

o Oversee the implementation of the operational risk governance frameworks

o Communicating and ensuring understanding and adherence to operational risk procedures and standards

o Manage the operational risk exam management processes

· Experience in financial services industry

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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