American Express

Manager, Issues Events ORM

Posted On

Feb. 27, 2026

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

March 29, 2026

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. The objective of the ORM Issues & Events team is to define and maintain the issues and Operational Risk Events (ORE) frameworks and programs across the enterprise.

ORM is looking for a Manager of Issues & Events to be a key part of a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Ops Risk Manager, Issues & Events will:

Lead the maintenance of Enterprise Operational Risk Event (ORE) & Issue Management Policies and Procedures, ensuring the program is carried out in a timely and accurate manner.
Lead project management deliverables associated with Audit and Regulatory activities as well as execution of MRA findings.
Collaborate with Product and Business Transformation teams to define and implement enhancements to systems used in ORE & Issue Management capture and reporting (e.g., Archer, ServiceNow).
Serve as the SME for ORE & Issue Management frameworks governance, ensuring policies, procedures, guidance, communications and trainings align with enterprise standards and regulatory expectations.
Collaborate with first line of defense (1LoD), risk stripes, and cross-functional partners to design effective guidance and solutions that meet business and regulatory needs.
Partner with various 1LOD and 2LOD teams for ORE & Issue Management to develop and impact ongoing training and communication that is consistent and align with the ORE and Issue Management Frameworks
Represent the Framework team in technology-related governance forums; coordinate system releases and stakeholder communications.

Minimum Qualifications:

5+ years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and critical operational risk management lifecycle activities.
Experience in policy and procedures development and operational risk framework design.
Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
Experience in operational loss event capture in eGRC tools (e.g., Archer, ServiceNow), root cause analysis, impact identification, thematic analysis, RCSA alignment, etc.
Strong analytical and problem-solving skills, with an ability to analyze data.
Excellent project management skills.
Excellent communication and interpersonal skills, with an ability to interact with all colleague levels, including the ability to educate stakeholders in the business on event management.
Strong understanding of the importance of high-quality processes, continuous improvement and best practices.

Preferred Qualifications:

3-5 years of experience of working within regulatory frameworks for systemically important banks (e.g., Basel II, Basel III, stress testing and capital adequacy requirements).
Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in assisting in Audit and Regulatory activities as well as providing support in the execution of MRA findings

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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