Merck KGaA

IT Compliance & Governess Expert

Posted On

April 16, 2024

Location

Bangalore, Karnataka

Experience Level

D - Professional (4-9 years)

Job Type

full-time

Apply By

May 28, 2024

Job Description

The Compliance & Governess Expert ensures proper implementation of the Service Level Management for the ERP system(s) and service(s) under his/her responsibility. This includes the implementation of appropriate systems enhancements following established processes to meet compliance and security requirements. The Compliance & Governess Expert will interact with the Business facing organization to plan the service portfolio and monitor the overall service performance. This will be done by leveraging delivery capability provided by internal stakeholders and external partners.In this role we require an excellent knowledge of ITIL foundation and SLM processes combined with a good understanding of associated IT SM systems. Thus he/she should be in the position to consult service delivery manager to find suitable and sustainable solutions meeting service reporting requirements.Responsibilities:Ensure customer satisfaction through proper solution design delivery, system/application life cycle management and service performance monitoring while maintaining necessary internal (process, security, vulnerability, audit readiness) and external (e.g. GxP, FSA, KRITIS, GDPR, license) compliance.System and Application ManagementSecures audit readiness and find resolution. Manages external audits, e.g. FSA or KRITIS (Critical Infrastructure)Performs application monitoring, e.g. security threats or vulnerabilitiesManages patching, SPS, SAP Notes implementation at system and application level etc.Responsible for Network and Information Security, e.g. NIS2 or ISO 27001 Operational Vendor Management & ReportingReport vendor service performance against below processesEstablish the required improvements plan as per identified gaps and/or defined requirementsSecure timely issuance of periodic performance report and annual service reviews Incident Management, Problem Management & AutomationEnsure Service Management Reporting as per Service Catalog and per stakeholder/business requirements (e.g. availability, effectiveness and efficiency of ticket handling, user satisfaction/adoption)Ensure proper Service Lifecycle Management and Capacity Management across a set of Application ServicesSLAs under proper lifecycle managementService-related data available in concerned repositories/tools (e.g. HPSM, SNow, CMDB, GEAR, etc.) and maintained with good data qualityCAPA management and downtime reporting with regards to application outagesDevelop Disaster Recovery Plans and manage DR TestsSupport optimization and harmonized implementation of Service Management framework Education/Professional Experience:Bachelor/Master degree or equivalent in Computer Sciences and/or Business Administration4 -year experience in software or applications services1-year experience within an international environmentEnglish mandatory (written and spoken) Skills & Competencies:Strong capabilities to develop concepts and drive their implementation in a pragmatic mannerTeam player and experienced to work in a matrix organizationSolid foundation in IT service management methodology (ITIL)Familiar with Performance Management and Dashboard solutionsUnderstanding of Security & Quality standardsStrong written and oral communication skillsWe are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.

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