Oracle
Senior Support Analyst
Job Description
- VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTE
- 3+ year of experience working for Customer support, handling atleast 40+ calls per day
- Good experience in identifying customer needs and helping customers towards resolution
- Experience in working with US customer
- Maintain a positive attitude and calmly respond to customer complaints
- Proven ability to adapt and work in high stress environments, as per business need
- Must be willing to work in US Shifts
- Candidates must be willing to work from office all 5 days
- Team player
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