Oracle
Senior User Assistance Manager
Job Description
- Lead and manage a team of technical writers responsible for creating and maintaining technical documentation, including user guides, API documentation, release notes, and knowledge base articles, for our IAM platform.
- Define and implement documentation standards, guidelines, and best practices to ensure consistency, quality, and accuracy across all documentation deliverables.
- Collaborate closely with cross-functional teams, including Product Management, Engineering, Customer Support, and Quality Assurance, to gather technical information and insights for documentation purposes.
- Develop and maintain documentation project plans, schedules, and resource allocation to meet deadlines and deliver documentation milestones in alignment with product release cycles.
- Conduct regular reviews and audits of existing documentation to identify areas for improvement, updates, and enhancements based on customer feedback, product updates, and industry best practices.
- Serve as a subject matter expert (SME) on IAM concepts, features, and functionality, providing guidance and support to the technical documentation team and other stakeholders.
- Stay current with industry trends, emerging technologies, and regulatory requirements related to IAM and security documentation practices.
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