Oracle
Systems Analyst 2-IT (Storage Admin)
Job Description
Qualifications
Basic:
- 4 Years Bachelor’s degree in Engineering or Computer science.
- 4 to 6 years of IT Infra support experience.
- Remote IT infrastructure support experience.
- Good communication skills.
Preferred:
- Minimum 2 years of experience in SAN administration on one or more products like DELL EMC, HP 3PAR, NetApp ONTAP, IBM etc.
- Good understanding of SAN architecture.
- Good understanding of Windows and Linux operating systems.
- Work experience in one or more Infrastructure monitoring tools like Nimsoft/Zabbix/SCOM.
- ITIL Foundation Certification
Expectations:
- Expected to work in shifts covering adequate overlap with US time zones.
- 24 X 7 On-Call Support.
- Flexible to learn & support different technologies as needed.
- Good communication skills.
Responsibilities:
Day to day Storage support activities involving–
- P1, P2 & P3 incident handling and troubleshooting.
- Manage LUN sizing, storage pools and volume configuration activities.
- Manage fiber channel switch and zoning.
- Perform daily health checks and keep track on performance of storage arrays.
- Perform maintenance activities like firmware upgrades, log collection etc.
- Assist onsite team in replacing faulty hardware and maintenance activities.
- Storage capacity management and planning.
- Identify and document SOPs whenever required.
- SAN array monitoring and advanced troubleshooting.
- Assist System administrators with LUN provisioning on target devices (Windows and Linux).
- Perform activities related to install, configure and managing SAN devices and fiber switches.
- Administer Brocade director FC switches as well as blade chassis FC devices.
- Execute FC zoning for development and production storage volumes.
- Develop and maintain records for entire storage as well as FC systems.
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