Oracle

System Administrator 4-IT

Posted On

Oct. 17, 2025

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

April 15, 2026

Job Description

POSITION OVERVIEW
As Incident Commander in Global Operations Center, GBU Cloud Services, you will shape the frontier of Global Operation Centerby providing an elite service experience to our GBU partners. At Global Operations Center, we believe that incidents are unplannedinvestments, which gives us an opportunity to build trust and confidence within our GBU partners. Your focus will be to driveincidents to early service restoration and extract deep learnings from them. You demonstrate the ability to operate independently,collaborate with cross-functional teams to ensure that customer impact is mitigated, and deliver the highest quality service for allGBU Partners we serve.

RESPONSIBILITIES

Accountable for end to end Incident Management Lifecycle
Act in the role of an Incident Commander to facilitate high-severity incident triage
Ensure that high-severity incidents achieve the necessary cross-functional engagement to drive resolution in a timely fashion
Participate in on-call rotation for Incident Commander role after hours and on weekends
Participate in regular review of open incidents and evaluate if technical resolution teams are remediating incidents in a timelyand effective manner
Drive the use of incident metrics and perform first-level analysis of incident data to gain insights into service performanceand patterns of emerging issues
Run regular incident review meetings with Cloud Operations cross-functional teams
Provide focus for meetings to maximize benefit and respect the time of cross-functional representatives
Provide oversight for Operation Engineer performance
Serve as contact point for Global Operation Center management regarding process or performance issues
Perform incident analysis
Run post-incident debrief meetings to engage incident responders
Analyze incidents using an interview-based approach to extract deep learnings, enabling organizational knowledge to grow
Engage with cross-functional engineering teams to ensure timely follow-up on incident-related (forensic) activities accordingto internal processes
Periodically review engagement and follow-through of cross-functional teams to ensure progress
Lead Global Service Center service onboarding and documentation
Facilitate onboarding of new services to the Cloud SOC
Conduct meetings with cross-functional teams for education and mentorship during onboarding
Review new and revised runbooks, evaluating their efficacy and relevance
Confer with subject matter experts regarding enhancements to runbook documentation

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