Virtusa
ServiceNow
Job Description
P1 C1 TSTS
The ServiceNow Technical Lead will play a critical role in the technical implementation of ServiceNow projects, ensuring high-quality solutions that meet client expectations. The ideal candidate will possess strong technical skills and have a proven track record in ServiceNow development and customization.
Experience:
7+ years of experience in ServiceNow development, including hands-on experience with ITSM, ITOM, HRSD, or custom applications.
3+ years of experience in a lead or senior developer role, overseeing the technical development and implementation of complex ServiceNow projects.
Proven experience in designing and delivering solutions across multiple ServiceNow modules and domains.
Skills:
Strong expertise in ServiceNow platform capabilities, including Glide scripting, Business Rules, Client Scripts, UI Actions, and Flow Designer.
Proficiency with ServiceNow APIs (REST, SOAP) and experience integrating third-party applications.
Deep understanding of ServiceNow data models, workflows, catalog items, and CMDB.
Familiarity with front-end technologies (HTML, CSS, JavaScript, AngularJS) and experience with ServiceNows Service Portal and UI Builder.
Strong problem-solving skills, with the ability to troubleshoot and resolve complex platform and integration issues.
Education:
Bachelors degree in Computer Science, Information Technology, or a related field.
ServiceNow certifications such as Certified System Administrator, Certified Application Developer, and Certified Implementation Specialist (ITSM, ITOM, HRSD) are highly desirable.
Preferred Qualifications:
Hands-on experience with Agile/Scrum development methodologies.
Familiarity with cloud platforms (AWS, Azure) and DevOps tools (Jenkins, Git, CI/CD pipelines).
Experience in managing ServiceNow upgrades, migrations, and performance tuning.
Knowledge of security and compliance considerations within ServiceNow implementations.
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