Amazon

Program Manager I , GCW, GO-AI GCW

Posted On

March 15, 2024

Location

Virtual, Virtual

Experience Level

Freshers/Experienced

Job Type

Machine Learning Science

Apply By

May 7, 2024

Job Description

The role would require support the delivery of service levels to all programs and productivity targets for all skills/sites assigned. The analyst is expected to support by monitoring & reporting of incoming volumes against forecast planned to meet short-term outlooks.
• Generation and creation of required reports and insights for stakeholders and business leaders.
• Work closely with leadership to identify “hot spots” in staffing intervals and take appropriate actions to minimize any impacts.
• Work with operational teams and other specialist teams to effectively plan non-productive time (NPT).
• Analyzing data to outline any reasons for under/over performance/delivery and take pre-emptive and reactionary measures to improve performance.
• Running “what-if” scenarios for associate staffing and make proper use of statistical tools to provide optimal staffing solutions.
• Support the production, communication & implementation of service level action plans.
• Monitoring of staffing levels against scheduled plans to efficiently handle incoming work units, for multiple skills/use cases, at the prescribed service levels.
• Ensure accurate recording and reporting of metrics.
• Develop relationships with site and business leadership and workflow/capacity partners to include sharing standard methodologies and drive critical business metrics for workforce management.
• Communicate and interact effectively with operations and specialist functions to provide internal customers with information/data to drive operational metrics.
• Evaluate and implement opportunities for improving workflow processes and automation of processes.
• Ensures team service levels are delivered.
• Monitor adherence to productivity and SLA.
• Raise awareness to any areas for development or recognition.
• Effectively plan local site activities, all hands, team meetings, training, etc.
• Maintain accurate local workforce management data.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND | Hyderabad, TS, IND | Virtual Location - KA | Virtual Location - MH | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP- 2+ years of program or project management experience

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Program Manager I , GCW, GO-AI GCW Apply Now

Job Description

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