American Express

Customer Service Analyst T3

Posted On

June 1, 2024

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 30, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The 6050W & Suspense Customer Care Professional will be responsible for engaging with American Express Merchants, Client Managers and Partners via all types of written & occasionally verbal communication to obtain important USA Tax related documents. Will also be responsible to do due diligence on the suspense accounts for UK & Multi-Currency.

6050W & Suspense is a key initiative for GCG and Merchant (GMS), the role requires excellent organizational skills, an ability to analyze documents and question documents based on this skill, and a good understanding of the sensitive nature of the information we are capturing. Integrity when dealing with customer data is particularly prevalent in the role and the individual will be required to file and securely store the data for future reference. Attention to detail is critical as part of this process and following the laid-out process is critical. As part of our 6050W team, you will play a key part in ensuring that we maintain correct and accurate tax information from our merchants and remain compliant according to all IRS (Internal Revenue Service) directives.

Merchant 6050W is an EMEA Enterprise initiative which requires interaction with both internal and external partners. A good understanding of a regulated role would be preferred.

Demonstrated history of good customer service
Excellent Written skills – Email and Letter
Proactive, helpful attitude
Ability to work to daily, weekly and monthly targets and productivity goals.
Good understanding of merchant business and USA Tax preferred but not vital.
Strong communication skills including excellent written and verbal.
A desire to develop with a clear development plan in place.
Ability to analyze data.
Strong Attention to detail.
Strong team player.
Fluent English language is a requirement.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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