American Express

Manager Digital Product Management

Posted On

June 12, 2024

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 30, 2024

Job Description

You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let's lead the way together.

Function Description

American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through data. With continuous changes in the regulatory environment and innovation through data evolving, CoDO plays a skey role in strengthening GCS critical enablers and supporting new opportunities. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management best practices.

The team’s scope is comprised of 3 pillars:

Drive Strategic Growth & Revenue – Defining the vision and roadmap to transform data as a key asset to power business growth.
Modernize Data Management – Ongoing data management, data discovery and collaboration across Global Commercial Services
Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future

Role Description

We are searching for a meticulous and outcome driven Product Manager(B35) to join the Commercial Data Office team in an Individual Contributor (IC) capacity. In this role individual will be responsible for Driving Growth through building & managing product strategy & partnership for Commercial Data Exchange & API services.

Responsibilities

Enable GCS & American Express Initiatives: Partner with collaborators to translate initiatives into actionable product roadmaps and features.
First point of contact for engagement for our business and internal/external customers & partners.
Align business needs to Organization’s Vision & Priorities, ensure Objectives and Key results are set inline and assess the Key performance indicators basis same.
Build business partnerships across GCS and Amex.
Work on Business Value Assessment, build Product Strategy and Roadmap to align with business priorities.
Create Product vision and strategy for the Commercial Data Platform and share across customers & partners.
Be in charge of the Product backlog, work on prioritization & Delivery Plan
Understand business goals, convert it to refined business architecture with scalable and futuristic approach.
Build and implement Go To Market, NPG, Marketing & Launch strategy. Lead the communication around the new product developments.
Lead the development backlog using Agile Scrum methodologies, prioritizing features based on business value and user impact.
Leverage/build reusable frameworks and scalable architectures that promote efficiency and consistency across product development by understanding futuristic needs.
Break down complex functionalities into well-defined features and optimize product architecture for efficient delivery.
Lead all aspects of the entire product development process, from requirement feasibility assessments and discovery & design phases, to development, delivery, and product release enablement.
Establish a framework for define product success, defining and implementing critical metrics for new product development!
Create comprehensive and clear product documentation, including technology specifications and user guides.

Qualifications

Minimum 5+ years of experience in product management or a related role
Strong problem solving skills
Consistent record to design and implement scalable & reusable product solution
Ability to perform comprehensive root cause analyses
Excellent communication, collaboration, and social skills
Ability to prioritize effectively and collaborate with multiple partners & team members
Ability to build & leverage relationships and influence broadly
Outcome driven with strong project management skills and ability to work on multiple priorities
Experience in Agile methodologies (Scrum, Kanban)
Solid understanding of product lifecycle management (PLM) principles
Thorough and analytical approach to problem-solving
Experience with issue tracking and resolution processes
Experience with Agile development backlogs and user story creation
Proven ability in product development, solution architecture, or an equivalent.

Other Key Skills: Rally, JIRA, basic knowledge of SQL/Hive, python, Agile Scrum SAFe agile

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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