American Express

Manager - Digital Product Management

Posted On

Oct. 7, 2024

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Nov. 24, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About the Team

American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through data. With continuous changes in the regulatory environment and innovation through data evolving, CoDO plays a key role in strengthening GCS critical enablers and supporting new opportunities. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management best practices.

The team’s scope is comprised of 3 pillars:

Drive Strategic Growth & Revenue – Defining the vision and roadmap to transform data as a key asset to power business growth.

Modernize Data Management – Ongoing data management, data discovery and collaboration across Global Commercial Services

Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future

About the Role

We are searching for a meticulous Product Owner(B35) to join the Machine Learning & Client Hierarchy Capabilities team in a people leader role. In this role, you will play a pivotal role in ensuring the ongoing reliability and relevance of our products and platforms, driving value for both our customers and the business. You'll be a champion for enterprise initiatives, fostering a culture of efficiency and ensuring smooth product health through meticulous issue management and change management processes.

Responsibilities

· Enable GCS & Enterprise Initiatives: Collaborate with partners to translate enterprise-wide initiatives into actionable product roadmaps and features.

· Product/Platform Management: Oversee product and platform management documentation, optimizing processes and driving efficiency.

· Run the Business (RTB) & Product Health: Monitor product health metrics, identify and address issues proactively, and ensure smooth RTB operations.

· Issue Management & Resolution: Implement strong issue management processes, track and resolve issues effectively, ensuring customer satisfaction.

· Change Management & Documentation: Champion change management standard processes, ensuring clear and concise documentation for all product and platform changes.

· PRSA, Audit & OE Support: Provide ongoing support for PRSA, audits, and operational excellence needs.

· Governance & DQ Needs: Enable strong governance practices and ensure alignment to data quality (DQ) requirements.

· Agile Development: Handle the development backlog using Agile Scrum methodologies, prioritizing features based on business value and user impact.

· Requirement Management: Lead all aspects of the entire product development , from feasibility and discovery to design, development, and delivery.

· Product Performance Reporting: Track and analyze key product performance metrics, generating insightful reports to inform future product decisions.

· People Leadership : Coach & mentor a team of product associates to deliver on key outcomes

Qualifications

· Minimum 4-5 years of experience in product ownership or a related role

· Demonstrable experience in Agile methodologies (Scrum, Kanban)

· Solid grasp of product lifecycle management (PLM) principles

· Superb communication, collaboration, and interpersonal skills

· Meticulous and analytical approach to problem-solving

· Prior experience of managing UX of the products.

· Ability to prioritize effectively and manage multiple partners

· Experience with product management documentation tools

· Experience with issue tracking and resolution processes

· Understanding of data governance and data quality principles

· Experience with Agile development backlogs and user story creation

Technical Skills: Agile, Rally, JIRA, python, SQL/Hive
Shift timings: 1:30pm to 9:30pm IST

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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