American Express

Director - Controller

Posted On

April 25, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

May 18, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This is a Director position in Global Financial Operations in Record to Report controllership, India, reporting to Vice President, CMAC.

The position is responsible for leading a large team managing accounting and reconciliation for Card Member Disputes, Fraud Accounting, Merchant, and Foreign Exchange Services processes. Whilst the primary focus of the role is to maintain hygiene of the Balance Sheet accounts managed, policy compliance and drive improvement in reconciliation metrics, the incumbent is also required to demonstrate transformational mindset and lead strategic initiatives driving process efficiencies and analytical insights.

This is a business facing position and the incumbent will have an extensive engagement with the business groups and would require strong understanding of the business processes. This position will also lead the process related governance and engagement with key stake holders in Global Servicing Group, Technologies, Risk and other groups. The incumbent is required to maintain a qualitative control environment and partner to enhance governance around the existing reconciliation research and clearance processes along with standardization.

The incumbent would manage a diverse team of reconciliation related subject matter experts and is required to create, develop, train, motivate and communicate with diverse work force.

Minimum Qualifications

CA / CPA / ICWA / MBA with a minimum of 8 years of experience or a B.Com. with a minimum of 12 years of experience.

Desired Skills:
• Must be a self-starter with ability to drive change and deliver results on multiple time sensitive projects.
• Understanding of the American Express financial accounting and business processes (preferably Global Servicing processes) and reconciliation research and clearance processes is a must.
• Exposure in Project Management and Systems deployment for AXP processes is preferred.
• Transformational approach to Process efficiency and effectiveness.
• An eye for detail and an ability to set up, mistake proof and sustain processes.
• Well-developed analytical skills with the ability to understand the linkages across processes.
• Ability to think strategically, innovatively and to pursue ideas with conviction.
• Ability to build strong relationships and influence others across business partners and people at various levels in the company. Strong demonstration of customer engagement across multiple customer groups is a must.
• Strong people leader, self-motivator, driven and enthusiastic with a prior experience of leading large teams.
• Ability to handle a high pressure environment, decision making in challenging situations.
• Demonstrate the ability to implement innovative solutions to improve customer satisfaction and drive E2E process efficiencies.
• Demonstrate maturity to respond quickly to crisis situations related to the process, customers and unique employee issues.
• Capability of thinking 'Outside The Box' with a view to increase productivity and significantly reduce cost of operations and implement initiatives towards automation / Standardization of processes.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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