Capgemini
Storage Tech Support | 2-4 years | Gurgaon
Job Description
Job Description
First-rate interpersonal phone skills, etiquette and work ethic.
* Ability to work under pressure with calmness and composure.
* Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures, strong attention to detail, and be able to keep organized notes.
* Three (3) to Five (5) years of experience in a previous technical support role.
* Prior knowledge or experience on Dell - Compellent product is an added advantage
* Networking Troubleshooting Knowledge
* Basic Virtualization Knowledge
* Storage Networking Knowledge (optional)
* Knowledge in Fibre Channel, iSCSI, RAID, Block/File level management and Disaster recovery would be highly beneficial
Job Description - Grade Specific
Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
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