Amazon
Escalation Investigator
Job Description
The objective of Amazon's Employee Relations team is to ensure our organization’s treatment of employees is fair, respectful, and consistent with our framework of core business values and objectives. At Amazon we have dedicated teams which work towards investigating employee grievances, in an independent, fair and objective manner. The individual will be responsible for managing the investigations into issues relating to workplace harassment.
Key job responsibilities
• Investigate highly sensitive HR and Employee Relations issues, including: Conducting employee interviews; reviewing evidences, preparing investigation reports, providing recommendations, implementation of remedial actions and closure with the claimant.
• Proposing remedial action based on investigation findings.
• Develop investigator capabilities in the PXT (HR) team and create a pool of ER trained investigators.
• Independently manage and assign cases to the trained investigators.
• Ensure adherence to SLAs and timely closure/ resolution to appropriate personnel.
• Investigate and report the findings of the investigation to the leadership.
• Multi-task and liaison with Global teams, Labour and Employment legal leadership, Amazon legal leadership.
• Consult with appropriate partner teams on critical issues, as and when required.
• Analyze aggregate investigation data to identify issue trends and opportunities for proactive risk mitigation.
• Provide strategic recommendations to the business to proactively address systemic issues- Bachelor's degree, or 3+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Office products and applications
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