Amazon
Transportation Representative, Amazon Shipping
Job Description
A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.
Key job responsibilities
Deliver positive experience to assigned shipper accounts and resolve all queries
• Develop individual client servicing strategy at a shipper-level
• Understanding and reinforcing the internal system and operational capabilities and align shipper expectations
• Resolve shipper queries by liaising with internal stakeholders across program, operations
• Action proactive and reactive measures on key service parameters like operations, claims and escalations
• Follow the standard operating processes to scale the working of the function
A day in the life
A day in the life
1. Enabling data transparency through unblocking MIS queries
2. Ensure all API status-es are being pushed
3. Arrange pickup and deliveries for escalated shipments through effective LMR mechanism
4. Train shipper on passing correct NDR feedback and claims
5. Monitor shipper performance and drive insights
6. Identify NVA tasks and find solutions to automate or reduce the tasks
7. Be a custodian of shipper experience and cascade feedback internally
8. Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL
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