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American Express
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
GSG Servicing Innovation: Where innovation is our business.
Our team’s mission is to shape and execute the Generative AI strategy of the Global Services Group (GSG) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.
The GSG Servicing Innovation team focuses on:
Role Description:
The associate product manager role will assist in designing, developing, and managing activities for a product or group of products from product definition and planning through production, release, monitoring and end of life, while also partnering with stakeholder teams to enhance and refine product strategies and roadmaps. The role sits with the Servicing Innovation Product team - a central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. The role will also help manage the features backlog by assisting the Product Owner in identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain, while also facilitating resolution of risks, issues and changes related to the product development lifecycle.
The role will require an understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. The ideal candidate will be able to think creatively and assist in preparing analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with stakeholders of all band levels across GSG and American Express more broadly.
Key Responsibilities Include:
Minimum Qualifications:
Preferred Qualifications:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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