American Express

Senior Business System Analyst

Posted On

Oct. 21, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Dec. 1, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Programmer Analyst will support the transformation and innovation of the Performance Management System (NPM). Among the responsibilities of the role include- support the development and maintenance of the performance management system sourced from different data source, Cornerstone and integrated with the performance management system NPM. This person will work closely with process owners, subject matter experts from different business groups and the agile team in Technologies. We’re looking for someone with a strategic mindset that can help transform, build & deliver MIS solutions.

How will you impact this role?

Providing Development and analytic Support (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation) for the NPM performance management application
Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics
Develop data integrations that effectively track and monitor key performance metrics for contact center colleague and leaders
Utilize various data analysis tools and techniques to identify opportunities to drive more efficient data consumption and processing flows
Collaborate with stakeholders to understand their analytical needs and translate these into effective solutions.
Build collaborative relationships across GSG groups and participate on global teams to support process and system improvements through effective use of data
Stay updated with the latest industry trends and advancements in analytics methodologies and technologies

Minimum Qualifications:

Bachelor’s degree in computer science, Computer Science Engineering, or related field or equivalent work experience
3+ years of experience in a data analysis role, with a proven ability to manipulate and analyze large datasets
Strong experience in ETL processes, including data extraction from multiple sources
Experience with Hive/SQL/Big Query
Expertise in writing complex, highly optimized queries across large data sets
Experience with Lumi/Python/Bigdata preferred but not required
Exposure to data visualization tools especially Tableau
Familiarity with GSG contact center functions
Familiarity with call centre metrics
Proficiency with KPI and metric design
Proven thought leadership, strong communication and relationship management skills
Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities
Conceptual and creative thinker with extensive background and interest in quantitative business analytics
Project management skills and ability to identify and translate business information needs into insights

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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