American Express

Analyst Operations Excellence

Posted On

Jan. 23, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 16, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Overview of Business

The Policy & Data Compliance Analyst position is a part of the American Express Global Merchant Network Services – Merchant Operations. Policy & Data Compliance team (P&DC) provides support and establishes policies and requirements for interactions between the Network and Card-Issuing and Merchant-Acquiring Participants and their respective Card members, merchants, and third parties around the world.

Policy & Data Compliance team is part of the GMNS organization and is responsible for enforcing & monitoring multiple compliance activities as laid down in Network and Merchant policy documents. The Analyst will support operational policy compliance programs, enforcement activities and governance activities for GMNS. These programs and activities are critical to strengthening overall Network performance, increasing customer satisfaction, and protecting the American Express brand.

How will you make an impact in this role?

Managing operational activities in support of policy compliance programs (Exception Governance, Industry Mandates, Policy Risk Assessment, Payment Card Industry, etc.) and Includes Network Participant performance monitoring, program management, and non-compliance follow-up.

Understanding Network Participant and Merchant relationships and collaborate with Partner Managers, Client Managers, Regulatory Compliance, GMS, GCO, Policy Development teams and other stakeholders to drive Network & Merchant policy compliance.
Analyzing data on Network Participant and Merchant performance, and identifying trends, gaps and opportunities areas.
Lead & support cross functional compliance projects
Supporting process improvements to enhance programs, and improve policy compliance, in coordination with other key stakeholders.
Supporting GMNS Merchant Operations leadership in evolving policy compliance programs
Providing general support on compliance related governance activities like Exception governance, Partner non-compliance fee governance, and risk & partner payments management.
Producing regular reporting/metrics on policy compliance programs and developing new reporting.
Acting as a subject matter expert on Policy Compliance deliverables.

Minimum Qualifications

Graduate / Post-graduate in Fraud/ Compliance/ Risk Management with 3 years of post-qualification experience.

Key Skills Required

Payment Industry knowledge (Global & Regional Policies & Mandates), Policy Compliance Operations, Brand Protection, Card Economics & Dispute Lifecycle, Transaction Lifecycle, AML, Audit Framework, Project Management experience preferred.
Good knowledge of Policy Compliance requirements and consequence management
Extensive stakeholder management experience is a must
Knowledge of Automation tools like Power Apps, Machine Learning Studio, Python, Tableau, SQL, etc. preferred
Ability to act as a back-up, as and when required, to perform Manager Role and Responsibilities and offshore business collaboration.
Ability to understand the synergies between different Policy Compliance Programs and being able to draw inferences.
Deeper understanding of Payment Industry, mandates, Regulations, Authorization and 1st Presentment data and the codes related to the same to be able to build better process capabilities.
Understanding the network and merchant business model including processes and terminology.
Excellent Communication skills and Data Visualization abilities. Role involves frequent communication with Senior Leadership across the globe.
Story telling skills with ability to create compelling presentations.
Self-starter with demonstrated ability in taking the initiative to address issues. - Strong eye for detail and organizational skills.
Excellence in Ambiguity, Growth mindset and above all – knack of having fun.
A team player with strong ability to build & leverage relationship.
Strong customer focus & demonstrated problem solving and process improvement skills.
Familiarity with MIS systems a plus (including Microstrategy).
Microsoft Office skills (specifically Excel, Word, PowerPoint, and Visio)
Knowledge of credit card industry preferred.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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