American Express

Analyst-Risk Management

Posted On

March 10, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 6, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

Global Services Group (GSG)

Comprising key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class travel, credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

Global Customer and Business Enablement Network

The Global Customer & Business Enablement Network (GCBEN) consists of Global Fraud, the Customer Fulfillment Network (CFN), Sales & Business Enablement (SABE) and Traveler's Cheques teams. Global Fraud is a critical risk process for the company and is responsible for supporting our customers in their most vulnerable times when they become subject to fraud. The team protects our customers with best-in-class fraud losses and simultaneously protects our company. The CFN servicing team handles maintenance inquiries and account reconciliation tasks for Card Members, merchants, and commercial clients. The SABE team provides support to various functions across the company through a variety of services, including incentive servicing, performance reporting and insights, marketing campaign enablement, and platform and servicing to accelerate business growth and improve efficiency and productivity across the Blue Box. Our Traveler's Cheques teams support multiple prepaid products including travelers’ cheques, global travel Cards, reloadable Cards, and gift cards.

Sales and Business Enablement (SABE)

SABE is an Enterprise Utility, tasked to ensure enablement to support business growth across sales and marketing organizations by providing accurate Performance Reporting & Analytics, Global Incentives Servicing, Data Platforms & Capabilities. The current role comes under Data Platforms & Capabilities which consists of a wide range of platforms and products which the team supports. Some of the key merchant platforms which we support include CRMD (Consumer Relevant Merchant Data) focused on improving merchant data quality, MPMD (Merchant Prospecting) focused on providing rich leads to the Sales Team to onboard new merchants, SMART which is a self-service global insights platform powered by big data that offers merchant ready content and compelling insights into business performance, marketplace competition and customers, DiMO( Digital Marketing Offers) to create a global unified platform to enable end to end Amex offers journey , MCCM which is a one stop shop for all custom & reporting insights for Marketing campaigns.

Responsibilities:

· Partner closely with Product Owners to build new merchant products and enhancements to enable critical business decisioning to help identify and deliver right prospects / leads leveraging internal and external data.

· Collaborate with partners across product, data science and tech teams to enable right product features to cater to wide variety of business use cases by providing recommendations and insights for refining matching algorithms.

· Collaborate with various stakeholders in different business teams (GMNS marketing, sales) by discerning, defining and documenting detailed business requirements, proposing effective solutions to support product priorities and data quality endeavors.

· Create and execute end to end data validation strategy for migration of merchant products from Hive to GCP Platform

· Build a robust data quality management system to proactively identify issues and recommend process and algorithm fix.

· Build and maintain a self-serve reporting suite on Tableau to cater to customer’s regular and Adhoc requests across use cases driving efficiency.

· Independently handle customers/stakeholders for any queries/escalations

· Monitor and track user reported issues to ensure that timeliness & quality goals are met.

· Document best practice guidelines to build knowledge within team and reduce the overall product issues

· Manage partner team expectations including scope, schedule, changes, and problem resolution

· Drive on-time, high quality project/process deliverables

Purpose: Effectively and efficiently drive the build of new products and any enhancements to improve the product quality coupled with analysis requested from Marketing and Sales team to generate high quality leads for merchant acquisition.

Critical Factors to Success (Outcome Driven):

Business Outcomes:

· Successful Product feature launch including both new use cases and minor enhancements

· Robust data quality mechanism to proactively capture data quality issues and provide recommendations

· Successful data migration validations from Hive to GCP

Leadership Outcomes:

· Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

· Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

· Demonstrate learning agility, make decisions quickly and with the highest level of integrity

· Lead with a digital mindset and deliver the world’s best customer experiences every day

Past Experience

4-6 Years with experience on supporting enterprise products.

Preferred: End to end understanding of Merchant lifecycle and lead generation.

Academic Background

B. Tech / M Tech / MBA

Skills/Capabilities

Functional

Product mindset to understand various aspects of product lifecycle and drive enhancements.

Expertise in Data Quality/Matching, Data Analysis and research, Product Management and Platform Migration

Technical

· Excel/VBA

· Tableau

· SQL

· Python

· Big Data

· Google Cloud Platform (GCP)

· Preferred:

· Excel/VBA - Advanced

· Tableau - Advanced

· SQL – Advanced

· Google Cloud Platform (GCP) - Intermediate

· Python – Intermediate

· Big Data - Intermediate

Platforms

· MS Office Suite (Word, Excel, PowerPoint, Access)

· Big Data (Cloud)

· Google Cloud Platform (GCP)

Behavioral

Enterprise Leadership Behaviors

· Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

· Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

· Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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