American Express

Account Protection Specialist

Posted On

May 21, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 8, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
Answer inbound calls from Card members and set up/action fraud cases on calls
Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it
Detect and minimize credit and fraud risk whilst enabling spend at the same time
Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants
Point of Sales (POS) approval, charge reversals request from merchant establishments
Resolve cases within the assigned empowerment limit
Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures
Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals

Minimum Qualifications

Graduates/Postgraduates
Excellent communication
Minimum 1 year experience in contact center domain
Ability to work in a hybrid environment
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
Ability to work in a 24/7 rotational environment

Preferred Qualifications

Proven analytical and problem-solving skills with a strong attention to detail

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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