American Express

Customer Service Analyst

Posted On

June 20, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 27, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

- The position is responsible for providing quality and timely completion of Merchant requests related to Banking Updates/Maintenance on existing merchant accounts/New Account set-ups, payments research and account reconciliation
- Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers.
- Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance
- Review, analyze, and process merchant requests from the simple to the complex
- Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
- Ensure timely execution of cases and following strict deadlines for enhanced merchant experience
- Strong analytical and collaboration skills
- Excellent written and verbal communication skills
- Demonstrates ability to be self-directed with excellent follow through
- Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care
- Able to interact professionally with all levels of clients
- Ability to manage multiple tasks simultaneously
- Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.

Minimum and preferred Qualifications

- Graduates
- Excellent verbal and written communication skills
- Ability to evaluate Merchant information
- High result orientation
- Ability to take independent decision & meet stringent deadlines
- Demonstrated dependability

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Jobs at Gurugram

KPMG

Senior - SAP-BTP

KI Professional

Gurugram, Haryana

Customer Service Analyst Apply Now

Job Description

Jobs at Gurugram

More Jobs at American Express

Actively Recruiting Companies at Gurugram, Haryana

Customer Service Analyst