American Express

Director - Data Steward (Data Office)

Posted On

July 23, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Aug. 17, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Team Description

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.

The GMNS Data Office is responsible for bringing GMNS critical data elements and applications under the Enterprise Data Management Operating Policy (AEMP70) and Enterprise Data Risk Management Policy (AEMP79) compliance. Our team is dedicated to helping American Express leverage the true value of data through application of Data Management and Governance principles.

Role Description

As a Data Steward you will lead the team responsible for the day-to-day compliance with the Enterprise Data Risk Management Policy within their domains/business units. You and your team are responsible for identifying critical data, maintaining data definitions, classifying data, supporting data sourcing / usage requests, evaluating Data Risk Controls, and confirming Data Incidents are remediated. You will partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, monitor and manage data risks, resolve data/platform issues, and drive consistency, usability, and governance of specific product data across the organization.

Primary Responsibilities:

Advance the established data governance principles, policies, and programs for stewardship, advocacy and custodianship of data
Manage all Data Risks for the business unit, in coordination with relevant supporting roles, as described in the Enterprise Data Risk Management Policy
Understanding, complying, and executing their role and responsibilities as defined under the Enterprise Data Risk Management Policy
Establishing, maintaining, and testing the effectiveness of controls to manage data risk within the established Data Risk Appetite limits for their Business Unit
Facilitate Data Incident capture and coordination by planning Data Incident remediation activities, monitoring Data Incident status for reporting, and support testing and validation
Coordinate with Business Units and other Business Unit Data Offices to ensure System level Lineage is documented completely and accurately
Collaborate with data owners and users to modify or implement new repeatable and reliable business processes to implement truly effective data management
Partner with Third-Party Risk Management to monitor and validate that Third Parties adhere to Enterprise Data Risk Management requirements
Harmonize key policies and guidelines (e.g. Data Quality, Data Definition, Data Creation, Data Sharing, Data Usage policies) with the processes necessary to carry out those policies, in collaboration with multi-functional partners
Develop and produce key metrics scorecards and program status communications for the full suite of teams within Data Office

Qualifications:

Bachelor’s degree in business, analytics, information systems, computer science, engineering, or any other data-related field. Master Degree preferred.
8+ years of direct work experience in large scale/enterprise data projects, with at least 4 years of direct experience relating to creation and execution of formal data governance and/or data management programs
Consistent record of understanding business challenges and strategies and connecting those to data and capabilities
Strong working knowledge of current and upcoming data governance, data management and data product techniques and trends, with a point of view on the evolving concepts and standard methodologies
Senior level program management experience, with partners across a diverse, global set of business units
Demonstrable experience of driving meaningful improvements in business value through data management and strategy
Ability to work with white space to design and complete solutions to solve sophisticated challenges.
High-caliber communication skills, both in terms of preparing and delivering a strategic vision and updates to large groups and senior leader
Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity
Eagerness to test, learn, fail and improve is crucial
Must have a positive, collaborative leadership style with colleague and customer first attitude
Certification as a Data Management Professional (CDMP) or other similar data management certification preferred.
Certifications and experience working within the Collibra Data Intelligence Platform, MANTA, or other similar Data Governance tools preferred.
Incident management and reporting, risk/data risk management, data architecture, data breach management, data classification and handling, data quality monitoring and improvement, and data governance/compliance management experience preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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