American Express

Lead Analyst

Posted On

Dec. 15, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 8, 2026

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Functional Description:

The Lead Analyst in the Risk and Compliance team is responsible for ensuring high accuracy and consistency in compliance process through regular quality reviews. The role will focus on identifying risk exposures, ensuring adherence to internal controls, contract terms and driving continuous improvement through root cause analysis. The ideal candidate will be responsible for end-to-end quality assurance checks, risk-based assessments, process control validation, and stakeholder engagement to enforce compliance throughout the contract life cycle.

Key Responsibilities:

Ensuring the timely and accurate review of various payments processes – review payment calculations and documentation as per standard operating procedure and critical to quality list.
Strong understanding of risk and compliance domain - Identify recurring errors, gaps, or control, failures and - provide actionable recommendations.
Collaboration with Operations team to drive corrective and preventive action plans.
Maintain robust documentation of review findings and prepare quality dashboards, root cause analysis and trends.
Support audits by ensuring appropriate documentation and response readiness.
Monitor process changes and their impact on quality metrics, proactively flagging potential risks.
Capable of supporting process improvement projects independently. Focus on value-add initiatives that improves process efficiency and accuracy.
Maintain up-to-date critical to quality checklist and standard operating procedures for incentive payment quality review process.

Qualifications:

Master’s degree in business, Risk Management or a related field (Professional certification preferred: e.g. CCCM, CRM, CISA).
2-4 years of strong experience in Accounts Payable, Compliance, Audit, Risk management or quality control functions.
Hands-on experience with quality review, control testing, or assurance methodologies.
Ability and willingness to work in a challenging environment and on aggressive timelines.
Effective collaborator and be able to manage multiple projects.
Excellent communication skills to present findings and influence stakeholders
Knowledge of ERP system i.e. Oracle and proficient in MS office.
Ensuring compliance with all regulatory requirements through robust risk policies.

Key Competencies:

Risk awareness and compliance mindset.
Attention to detail and accuracy.
Stakeholders’ management and collaboration.
Process improvement and control orientation.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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