KPMG

Managed Services ILS Assistant Manager

Posted On

Dec. 6, 2023

Location

Gurugram, Haryana

Experience Level

KI Professional

Job Type

Full Time

Apply By

Oct. 2, 2024

Job Description

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

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Position reports to:	Manager / Associate Director / Director
Position purpose:

Insight Led Sales – Team Leader

Key Accountabilities

Role Descriptors

Measurable /KPI’s

Client

? Have a customer first approach

? Building positive working level client relationships

? Understand Service Line offerings

? Enhance firm and personal brand value

? Negotiation and objection handling skills

? Successful completion of client engagement deliverables in line with project plan.

? Ensure supervision of a minimum hours clocked on a client.

? Working level client satisfaction

? Reaching out to external C-Suite stakeholders

Quality

? Quality of output and timeliness of delivery

? Adhere to operational excellence norms

? Achieve high level of chargeable utilisation of available time

? Awareness of internal risk procedures

? Understanding of latest technology trends

? Become a subject matter expert (SME)

? Strong bias for action

? Perform on business / engagement specific KPI

? Number of assigned tasks delivered on time and project plans adhered to

? Display effective verbal and written communication skills

? Overall performance of the cluster/territory/market/zone

People

? Engagement reviews, completion of PDP. Feedback obtained and acted on throughout the year

? Build collaborative relationships and have a team player approach

? Proactively engage in cross-functional communication and sharing of information

? Maintain and develop broader internal networks so that one is able to articulate in detail to (other parties) all service offerings of one’s own department

? Need to be technically sound in relevant areas

? Effectively manage a team of 4/5 members

? Engagement Review Feedback. Minimal review comments. To be done in a timely manner

? Timely completion of self-appraisals

? Buddy to new joiners

? Participate in nominated trainings and achieve the desired hours as prescribed by the firm’s policy - Annual & Triennial CPE completion

? Independently conduct product/process trainings

? Manage team performance thereby ensuring achievement of targets for cluster/territory/market/zone

Financial Strength

? Develop transparency towards deadlines and client expectations.

? Operational efficiency

? Adhering to the project plan

? Timesheet - Maximum of 3 defaults

? Work progressively and ensuring chargeability >85%

? Achieving monthly/quarterly/annual revenue targets

? Updating the CRM

Public Trust

? Suggest solutions to enable the firm to emerge as a leader

? Strengthen KPMG’s reputation in the public eye

? Have connects with the KPMG Alumni network

? Read articles and keep up to date with the latest trends in technology/telecom/financial services/SaaS solutions

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

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