Oracle

SaaS EPM Cloud - Systems Analyst 4-Support

Posted On

April 16, 2024

Location

Gurugram, Haryana

Experience Level

Professional

Job Type

Permanent

Apply By

Oct. 13, 2024

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Job description

Graduate with 13+ years of strong experience in design, analysis, development and implementation of various applications using Hyperion Essbase, Hyperion Planning, Financial Data Quality Management, MAXL, MDX Query, ESSCMD, Smart view, HFR and Essbase Spreadsheet Services
Has at least 3 end to end implementation experience in Oracle EPM modules
Has implementation experience in Oracle EPBCS (Enterprise Planning and Budgeting Cloud Services), FCCS (Financial Consolidation and Close Cloud Services), PCMCS (Profitability and Cost Management Cloud Services
Has experience in Oracle EPBCS, FCCS & PCMCS in administration, configuration and report development
Hands on experience with Data Management tools FDM/FDMEEE
Experience in developing highly formatted reports
Write & maintain data load rules, calc scripts and business rules
Proficiency in Essbase database and Calc Script optimization.
Provide application build, test and implementation expertise and manage the transfer of skills to client project team members and partners
General functional knowledge and understanding of budgeting, forecasting and financial analysis processes
Excellent analytical and problem-solving skills.
Good communication skills to correspond with client
Should be able to interact with customer business/IT teams & convey the solution.
Should have experience in performing as-is assessments & suggest to-be processes/functionality.
Should be able to guide technical team for components within the Financials scope.
Should have experience of conducting CRPs, User training, Estimation.
Should be well versed with the Life Cycle Methodology (AIM, OUM) for Fusion Projects on Cloud or On-Premise.
Experience to guide/mentor delivery teams with artefacts/tools/accelerators & solution perform audits.

Responsibilities

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

In this senior role, the successful candidate will spearhead the implementation and optimization of Oracle Supply Chain Management (SCM) Cloud solutions. The position requires extensive expertise in Oracle SCM Cloud modules and a proven track record of delivering successful projects.

Career Level - IC4

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