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Razorpay
<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. </span></p> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </span></div></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>The Role: </strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As a Technical Account Manager you will be acting as the dedicated primary point of contact for all technical and product level activities or discussions post go-live for all our Super Enterprise Merchants (accounts).</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Roles and Responsibilities:</strong></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">TAM will build healthy relationships with customer’s tech contacts, help them unblock challenges and turn them into advocates.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">TAM will understand merchant queries, analyze them and do hands-on troubleshooting to ensure merchant’s day-to-day technical challenges are resolved in a timely and professional manner.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">TAM will have a good understanding of the Razorpay product stack. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">TAM will report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">TAM will Advocate and drive Merchant behaviour as well as identify new opportunities where Razorpay products and technologies can better fit the merchant’s business of monetary transactions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">TAM will work as a subject matter expert and drive all best practices with the merchant, document all tech related info and gather feedback, requested enhancements and develop detailed business requirements to represent the client in product prioritization cycles.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">TAM will work very closely with Sales, Product and Engineering teams on a day to day basis. </span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Mandatory Qualification:</strong></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">2+ years experience in a technical product and SaaS disciplines in a customer facing role. </span></li> <li style="font-weight: 400;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-weight: 400;">B.Tech/M.Tech degree in Computer Science/Information Science and Technical certifications is a plus.</span></span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Previous experience in Customer success and/or account management more from a technical point of view in a SaaS environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent in written and verbal communication and good in presentation skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent multitasking and project management skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience in JIRA, Zendesk or similar tools. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Basic programming experience will be a plus.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to uncover evolving customer requirements and map to platform features.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400; font-family: arial, helvetica, sans-serif; font-size: 12pt;">Exceptional project management and organizational skills - especially in coordinating meetings and follow ups with global stakeholders across multiple time zones and discipline.</span></li> </ul> <p> </p><div class="content-conclusion"><div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3a65a3c2-7fff-88ff-9e94-8ab11a050d04">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </span><br></span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"> </span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3d0a9248-7fff-a2fd-6fa3-5026f85768d7">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></span></span></div></div>
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