Accolite

Delivery Director

Job Description

Role Overview

The Delivery Director is responsible for leading large-scale delivery operations across multiple accounts, ensuring excellence in execution, client satisfaction, profitability, and alignment with the organization’s strategic goals. The role requires a seasoned leader with a strong background in IT services delivery, people management, and stakeholder communication.

Key Responsibilities

1. Delivery Management

  • Oversee end-to-end delivery across multiple projects, ensuring adherence to scope, quality, timelines, and budget.
  • Implement robust governance, delivery frameworks, and agile methodologies.
  • Drive continuous improvement in delivery processes and tools.

2. Client Relationship Management

  • Act as the primary escalation point for key clients.
  • Build strong relationships with client executives, ensuring satisfaction and retention.
  • Identify opportunities for account growth and transformation initiatives.

3. Financial & Operational Excellence

  • Own P&L for assigned accounts or business units.
  • Track and report key delivery metrics (margin, utilization, quality, SLA adherence).
  • Optimize resource allocation, cost structures, and operational efficiency.

4. Leadership & People Management

  • Lead, mentor, and develop project delivery managers and teams.
  • Foster a culture of performance, innovation, and collaboration.
  • Drive talent management, succession planning, and capability building.

5. Strategic Initiatives

  • Partner with business and technology leaders to drive digital transformation and automation initiatives.
  • Contribute to pre-sales, RFPs, and solutioning for new engagements.
  • Align delivery practices with organizational growth and client strategy.

Key Skills & Competencies

  • Proven track record of managing large delivery portfolios ($10M–$20M+).
  • Strong leadership, communication, and stakeholder management skills.
  • Expertise in Agile / DevOps / ITIL frameworks.
  • Excellent problem-solving and decision-making capabilities.
  • Sound understanding of software development lifecycle (SDLC) and delivery governance.

Qualifications

  • Bachelor’s or Master’s degree in Engineering, Computer Science, or related field.
  • 15–25 years of IT services experience with at least 5 years in a senior delivery leadership role.
  • Experience working with global clients (US / Europe) across multiple industries.
  • PMP / PRINCE2 / SAFe certifications preferred.

Success Indicators

  • High client satisfaction and contract renewals.
  • Delivery excellence across all accounts.
  • Profitability and margin improvement.
  • Low attrition and high team engagement.
  • Effective adoption of digital delivery tools and frameworks.

 


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