Added Today : 47
Expired Today : 56
Amazon
At Amazon, the Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.
The Registration & Compliance Ops (RCO) organization is seeking an outstanding Operations Manager to join our RCO team located in Barcelona. You will be responsible for providing the overall management for a team of 120-150 employees across 3-5 diverse functions and direct leadership to the operations team, overseeing and developing employee performance and process improvement activities.
Partnering with onsite and remote program managers, this role facilitates the scale up of operations team, management structure, systems and processes. The Operations Manager owns productivity & related goals for his/her operations team in line with overall functional / RCO strategic planning and coordinates with recruitment, training and workforce management to meet the forecasted demand. Leading teams of managers and associates, the Operations Manager’s goal is to deliver the perfect selling partner interaction, while setting the right culture & performance bar for the overall operations team, culminating in driving people related development/performance management goals.
You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. You should have good business and communication skills and be able to work with senior management globally, site peers and worldwide business stakeholders as well as legal owners to develop and define mutually agreeable solutions. This position will involve regular communication and engagement with senior management. Cross-team coordination, project management and executive level presentation skills will be key to success.
Key job responsibilities
• Manage a team of operations managers and an overall operations team of between 120-170 employees.
• Ensure high quality and high volume productivity within the organizational units.
• Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality.
• Achieve operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities.
• Analyze the key levers of the business to identify trends and proactively take action to eliminate root cause defects.
• Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within your operations team, as well as serving as an outstanding role model.
• Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon.com leaders including application of succession planning at all levels across all teams.
• Manage performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
• Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations, program management and customer service.
- 7+ years of operational and/or retail management experience
- 7+ years of team management experience
- Experience using data to influence business decisions
- Graduate in any stream. Masters in Business or Management will be an added advantage.
- 7 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 100+ employees.
- Have track record of implementing, delivering large projects and communicating effectively an executive level.
- Have shown evidence of success in operational management, operational enhancement and operational change.
- Good written and verbal communication skills both remotely and face to face.
- Have track record of driving change and innovation
- Ability to understand and manage complex systems
- Ability to source and analyze data to drive business strategies and decisions.
- Experience of managing and developing two levels of management and their direct reports.
- Have coaching and leadership skills including evidence of successful career progression and growth internally within operation and establishment of succession planning models.
- Understanding of Lean and Six Sigma and a keen interest in and familiarity with technical systems
- Advanced knowledge of Excel is a huge plus for this role.
Infosys
Transformation Strategist
18 - 20 Years Exp.
Bangalore, Karnataka
Last Date: Dec. 26, 2024
Paypal
MTS, Machine Learning Scientist
Freshers/Experienced
Bangalore, Karnataka
Last Date: Sept. 29, 2024
Amazon
Business Analyst, Amazon Talent Acq…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Infosys
Lightning JS Developer
6 - 9 Years Exp.
Bangalore, Karnataka
Last Date: Sept. 30, 2024
Infosys
.Net Core Developer
5 - 9 Years Exp.
Bangalore, Karnataka
Last Date: Sept. 30, 2024
Amazon
Senior Solutions Architect, AGS-APJ…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 1, 2024
Infosys
ECAS_WATERS_Q2FY25_JL5
5 - 10 Years Exp.
Bangalore, Karnataka
Last Date: Sept. 30, 2024
Capgemini
Business Advisor - A
Students/Graduates
Bangalore, Karnataka
Last Date: Oct. 2, 2024
Virtusa
Senior Business Consultant
Full Time
Bangalore, Karnataka
Last Date: Dec. 31, 2024
Capgemini
Record to Analyze Process Expert - B
Experienced Professionals
Bangalore, Karnataka
Last Date: Oct. 2, 2024
Amazon
Software Development Engineer , Ama…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Oct. 1, 2024
Amazon
WHS Officer, Site WHS Officer
Freshers/Experienced
Attibele, Karnataka
Last Date: Oct. 1, 2024
Amazon
Headcount Planner, EU Consumer HCP …
Freshers/Experienced
Noida, Uttar Pradesh
Last Date: Oct. 1, 2024
Amazon
Program Manager- Operations
Freshers/Experienced
Chennai, Tamil Nadu
Last Date: Oct. 1, 2024
Amazon
Software Development Engineer II, A…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Amazon
Senior Customer Journey Insights Ma…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Oct. 8, 2024
Amazon
Senior Category Manager, GlowRoad
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Amazon
Salesforce Sys Dev Engineer, AFX - …
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Amazon
Manager I, ML Data Operations, swam…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 1, 2024
Amazon
Instructional Designer, GSF L&D
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Oct. 1, 2024
Amazon
Area Manager, Operations
Freshers/Experienced
Hyderabad, Telangana
Last Date: Oct. 8, 2024