Amazon

Sr. Program Manager, Customer Success

Posted On

Sept. 9, 2024

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

Oct. 8, 2024

Job Description

Advertising at Amazon is a fast-growing multi-billion dollar business that spans across desktop, mobile and connected devices; encompasses ads on Amazon and a vast network of hundreds of thousands of third party publishers; and extends across US, EU, and an increasing number of international geographies. The Supply Quality org within Amazon Ads leverages proprietary and third-party technology to provide these products across almost all Amazon Ads programs : invalid traffic (IVT) filtration, viewability prediction and measurement, and content adjacency policy enforcement capabilities. Together, these products ensure that Amazon’s retail, advertiser, and publisher customers have a high-quality advertising experience and build trust that helps drive repeat customers.
Operating horizontally within Supply Quality, the Customer Success team is tasked with a) ensuring a great customer experience by expediently addressing customer issues pertaining to Supply Quality b) insights and analytics for Traffic Quality business metrics and KPIs. We are looking for a Sr. Program Manager to help drive Customer Success, with a focus on Supply Quality for Amazon's demand and supply side programs. The ideal candidate has deep experience in online advertising, has a passion for delivering great customer experiences, enjoys solving ambiguous problems, is a quick learner, and an excellent communicator.

Key job responsibilities
- Lead Tier-2 support initiatives for Supply Quality programs
- Own a strategic roadmap for continuous improvement and automation efforts towards progressing on the team’s charter.
- Drive results for cross-functional, cross-org problem statements by effectively leveraging program management frameworks, tools and best practices
- Build high-quality processes and mechanisms that work at global scale to uphold customer trust.
- Deep-dive into complex issues, disambiguate problems, and provide guidance on resolution.
- Work cross-functionally with Business Analysts, Business Intelligence Engineers, Data Scientists, Engineers, and Product Management to implement the right solutions
- Be responsible for metrics and insights around issue resolution.
- Partner with internal stakeholders, Sales, Legal, Privacy, and PR as necessary towards delivering a great customer experience.- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of delivering cross functional projects experience
- Strong bias for action; ability to create a sense of urgency in a fast-paced, entrepreneurial environment
- Ability to influence stakeholders and leadership through data-driven communications
- Excellent written and verbal communication skills

Jobs at Bangalore

Virtusa

Java Developer

Full Time

Bangalore, Karnataka

Sr. Program Manager, Customer Success Apply Now

Job Description

Jobs at Bangalore

More Jobs at Amazon

Actively Recruiting Companies at Bangalore, Karnataka

Sr. Program Manager, Customer Success