Amazon

Senior Associate, Customer Experience and Business Trends

Posted On

Dec. 18, 2024

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Customer Service

Apply By

Jan. 7, 2025

Job Description

As the earth's most customer-centric company, Amazon obsesses at improving customer experience on a daily basis. We are looking for a motivated full-time Senior Associate to join our Global Business Services Capability team- Customer Experience & Business trends (CXBT) in Bangalore, India. This role is ideal for a candidate looking for an experience with an exciting, dynamic company.

Key job responsibilities
- Performing a wide range of data collection, categorization, validation, survey creation, and data processing related tasks.
- Using high level of judgement to determine/identify differentiated experiences and/or trends.
- Partner with internal stakeholders on execution, escalate operational issues, draft SOPs.
- Conduct trainings for the team whenever required to improve cross-skilling and build more capabilities
- Contribute and lead process improvement initiatives that impact overall efficiency/ quality
- Managing team engagement activities

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

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