Amazon

Sr. Recon. Administrator, Service Excellence, Benefits Experience Technology

Posted On

March 10, 2025

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Administrative Support

Apply By

April 22, 2025

Job Description

Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Senior Recon. Administrator, Service Excellence, BXT to join our team.
This candidate will be responsible for smooth delivery of global Benefits Administration Operations, with specific focus on our equity-stock compensation programs, and ensure Benefits operations objectives are met. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for!
Position Responsibilities
Project Management and Communications:
- Review and Audit reports related to Employee Stock Plan and ensure there are no discrepancies
- Manage program stakeholders to ensure administration of the stock program is operationalized
- Vendor Management – Work closely with the vendors and stakeholders to ensure updated data/reports is provided
- Making sure all assigned processes are completed in time as per SLA
- Participates in cross-functional process improvement initiatives
- Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction.
- Creates standard operating procedures (SOPs), process maps, SIPOC
- Investigates discrepancies, finds and implements solutions
Successful candidates will demonstrate:
- 4+ years of strong experience in managing Benefits Administration processes, preferably financial/equity compensation.
- Strong attention to detail and a high level of processing with utmost accuracy.
- Support team in various program management including transitions/s (including associated vendors) for the employee services;
- Look for systematic ways to use data to enhance associate experiences and vendor delivery of services to ensure consistency across the company.
- Make sure SOPs and all other documents are updated regularly as needed.
- Track and measure program performance and associate utilization - via regular analysis of key program metrics and benchmarking studies - to understand both industry trends as well as potential value-added changes that could be made to benefit offerings.
- Plan Administration and Compliance: Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - to ensure programs are administered in compliance with Amazon’s legal and scope-of-work responsibilities.

- Flexible and adaptable to support multiple geographies across different time zones.
- Bachelor’s degree in business, finance, HR or related field.
- 4+ years of experience in administration employee benefit plans, relocation and/or other employee services delivery, and/or financial services/audit industry experience.

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