Amazon
Sr. Quality Service Associate, Device Tech Support
Job Description
At this role the associate gets a chance to work on multiple generations of E-reader devices and will directly contribute to the high quality of the devices.
Key job responsibilities
- Execute test plans & test cases, creating test data, and reporting results in a timely, clear, and concise manner.
- Should have understanding of the functionality of the project/product. Should have the ability to stay connected with changing requirements and documentation.
- Should be able to actively look for gaps in test cases and look beyond test cases for issues/bugs.
- Should execute processes to thoroughly test product changes.
- Should have the ability to backtrack and do a root cause analysis of bugs/issues.
A day in the life
A typical day involves executing regression cases , raising bugs, supporting ad-hoc requests etc.
Also involves interacting with QA for new features, supporting first pass and bug repro.
Contributing ideas and take part in implementing them
About the team
Team contributes to multiple aspect of the quality of E-reader devices. Handles multiple parallel releases successfully.Good Communication Testing Knowledge and experience Good Analytical Skill. Very good stakeholder management and communication management Team player
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