Capgemini

ServiceNow Business Analyst | 6 to 9 Years | Pan India

Posted On

March 28, 2025

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

April 16, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Requirement specification for enhancement requests for existing ServiceNow tools and processes
Leading various ITSM customer working and focus groups to solicit requirements
Direct interaction with customers as well as on and off-shore development teams
Identify areas of process and tooling improvement
Ensure gaps are clearly defined and assessed
Functional specification of target state processes
Work closely with the development teams throughout all phases
Produce test strategies and engage actively in the testing phase
Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
Work closely with BA s in other ITSM streams
Take an active role in customer and stakeholder engagement sessions
Take respective ownership throughout the project lifecycle
Ongoing involvement in continuous improvement of operating process and toolset enhancement
Conversant with Agile methods including SRUM

Primary Skills

Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform
Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported

Secondary Skills

Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions
Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
Can manage the trade-offs of business analysis within time / cost / quality constraints
Is up to date with developments in individual area of expertise

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Job Description

Job Description

Primary Skills

Secondary Skills

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