Capgemini

HTE Mobility Engineer || 4 to 6 years ||

Posted On

Jan. 30, 2025

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

Feb. 19, 2025

Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description -

CX HTE is a critical customer-facing role and leading customers’ business outcomes across and maximizing
customer loyalty, satisfaction through Cisco services technical delivery’s value proposition. We are seeking a
HTE to work with designated high-demand customers ensuring they receive premium-level technical support
services.

Role & Responsibilities
• The HTE delivers the technologies, solutions and services which customers need to expertly manage their
networks.
• In this role, you will be "Cisco’s face to the customer," working in a fast-paced, high-impact environment
as a visible contributor delivering on our commitments.
• You need to be a creative problem solver, comfortable with challenging the status quo and rapidly
responding to escalated issues.
• Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge.
• Review and analyze trends and assist in providing quarterly reports detailing corrective action plans
planned for the next quarter.
• Review historic customer data to identify trends and enable problem management
• Handle multiple customers for aforementioned needs remotely or onsite.

Minimum Qualifications:

Knowledge of IP routing and switching is required
• Knowledge of Virtualization technologies.
• Knowledge on 3G/4G/5G mobile packet core technologies like LTE, UMTS/CDMA/GSM/WiFi offloading, 5G
Core
• Working knowledge of SGSN, MME, GGSN, SGW, PGW, PCF, PCRF, EPDG, SAMOG, AMF, SMF, UPF and
AMF.
• Knowledge of various 4G/5G and 4G call flows is a must.
• Strong Knowledge of the 3GPP specifications is a must.
• Applications such as Policy, IMS & VoLTE OR Experience in design and deployment of Wireless technology
for various business segments.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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