Capgemini

Remote Desktop Support | 4 TO 6 Years | Bengaluru

Posted On

March 31, 2025

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

May 28, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Key Responsibilities:
Technical Support (L2):
o Provide second (L2) level support to end-users, resolving IT issues promptly.
o Respond to and manage help desk tickets; calls; and emails.
O Troubleshoot and resolve hardware; software; and network issues.
o Escalate complex issues to higher-level support or specialized teams, as necessary.

IT Troubleshooting:
o Diagnose and troubleshoot technical problems related to computer systems; networks; and software applications.
o Use diagnostic tools and techniques to identify and resolve issues efficiently.
o Collaborate with other IT team members to solve complex technical problems.

Customer Service:
o Deliver exceptional customer service, ensuring high levels of client satisfaction.
o Communicate effectively with end-users to understand their technical needs and concerns.
o Provide guidance and support to users on the proper use of IT systems and applications.
Documentation:
o Maintain detailed records of support requests; incidents; and resolutions in the helpdesk system.
o Document troubleshooting steps and solutions for future reference.
o Update and maintain IT support manuals and knowledge base articles.

System Maintenance:
o Perform routine maintenance on IT systems and equipment.
o Assist in the deployment of new hardware; software; and system upgrades.
o Ensure that all IT assets are properly inventoried and tracked.
Training and Development:
o Participate in training sessions to stay updated on new technologies and support best practices.
o Share knowledge and expertise with other team members to foster a collaborative environment

Primary Skill

M365 - Second Level Support (L1.5)
Nexthink

Secondary Skill

-"Strong diagnostic and troubleshooting skills for hardware; software; and network issues.
•   Proficiency in using help desk ticketing systems and remote support tools.
•   Excellent knowledge of computer systems; networks; and common software applications.
•   Strong communication and interpersonal skills.
•   Ability to manage multiple tasks and prioritize effectively.
•   Strong attention to detail and organizational skills.
•   Ability to work independently and as part of a team.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Job Description

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