Capgemini

Program Manager||4 To 6 Years||Bangalore

Posted On

March 10, 2025

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

March 26, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Problem Manager

Location: Bangalore

Exp- 4 to 7 years

Required Skills

Managing the lifecycle of all the problems and to minimize the impact of incidents.
Data- Good Knowledge with RnS & Data center device like Nexus 9k,7k.
End to End IT Problem and Service Management & Execution.
Requirement gathering & Analysis of the situation.
Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment.
Measure project performance to identify areas for improvement.
Maintain Incident, Problem reports in a common database and have a weekly consolidated report published to the team.
Update and maintain information in Known Error Data Base.
Facilitate and perform Root Cause Analysis (RCA) to identify causes of critical incidents and follow-up on preventive Action items.
Conduct Daily meetings with client and in-house technical teams to work on preventive action items for RCA’s.
Good understanding of Incident & Change Management process and documentations as per standards like MOP, RCA etc.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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