Capgemini

Collab UC_CUCM || 6 to 9 Years || Bengaluru

Posted On

June 20, 2025

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

July 9, 2025

Job Description

Role Specific Responsibilities:

Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
Takes leadership role in execution of delivery projects
Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes both development of digital intellectual capital (e.g. scripts, digital signatures).
Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.
Coordinate with TAC to work on P1 and P2 issues.
UCCE - solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUIC
UCCX - Knowledge and exposure in UCCX is a plus but not mandate
Strong hands-on CC implementation work needed with troubleshooting capabilities.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.

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Job Description

Job Description

Job Description - Grade Specific

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