Capgemini
Change Manager||4 To 6 Years||Bangalore
Job Description
Job Description
Required Skills
- Managing the lifecycle of all the changes and to minimize the impact of incidents.
- End to End IT Change and Service Management & Execution.
- Requirement gathering & Analysis of the situation.
- Plan, coordinate and control the restoration of complex and high impact system changes that occur within the production environment.
- Measure project performance to identify areas for improvement.
- Maintain Incident, Change reports in a common database and have a weekly consolidated report published to the team.
- Update and maintain information in Known Error Data Base.
- Facilitate and perform Root Cause Analysis (RCA) to identify causes of critical incidents and follow-up on preventive Action items.
- Conduct Daily meetings with client and in-house technical teams to work on preventive action items for RCA’s.
- Good understanding of Incident & Change Management process and documentations as per standards like MOP, RCA etc.
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