ServiceNow Business Analyst | 6 to 9 | Bangalore/Mumbai/Pune/NCR
Last Date to Apply: Oct. 2, 2024
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ServiceNow Business Analyst | 6 to 9 | Bangalore/Mumbai/Pune/NCR
Job Description
Job Description
- Requirement specification for enhancement requests for existing servicenow tools and processes
- Leading various ITSM customer working and focus groups to solicit requirements
- Identify areas of process and tooling improvement
- Ensure gaps are clearly defined and assessed
- Work closely with the development teams throughout all phases
- Produce test strategies and engage actively in the testing phase
- Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
- Work closely with BA s in other ITSM streams
- Ongoing involvement in continuous improvement of operating process and toolset enhancement
- Conversant with Agile methods including SRUM
Job Description - Grade Specific
- Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform
- Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
- Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
Skills (competencies)
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