Capgemini
Service Designer
Job Description
Education - Bachelor’s or master’s degree in service design, User Experience Design, Human-Computer Interaction, or a related field.
Experience: Minimum of 3-5 years of experience in service design, preferably within the financial services industry.
Primary Skills:
Proficiency in service design tools and methodologies (e.g., journey mapping, service blueprinting).
- Strong problem-solving skills.
- Excellent communication and skills.
- Ability to work collaboratively in a cross-functional team environment.
- Knowledge of customer experience management and design thinking principles.
- Familiarity with banking products and services is a plus.
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