Capgemini

Service Delivery Manager

Posted On

Feb. 18, 2026

Location

Bangalore, Karnataka

Experience Level

Executives

Job Type

Permanent

Apply By

March 11, 2026

Job Description

The Opportunity

Capgemini is seeking a Director/Sr Director level executive leads/frontline leaders in the Run PGA role to manage production systems and keep the application up and running always. Run PGA is an application expert, who should be able to take appropriate decisions during crisis

The candidate should have a strong mindset; the firm seeks not only a strong leader who can articulate a vision, but one who can also drive execution of that vision in a very concrete manner that results in tangible business outcomes (bookings, contribution margin, revenue, market recognition).

The role demands a high level of autonomy; a strong appetite to drive change and overcome organizational complexity; and a high level of drive to build a business from its current strong foundations to a potential billion-scale business.

Additional Responsibilities

Nurtures working relationships with clients throughout the project cycle , clients processes and provides prompt assistance when needed
Manages client expectations and ensures delivery of client requests
Ensure that all projects are delivered on time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to track progress
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendor
Create and maintain comprehensive project documentation

Ideal Candidate

He/She/They will have 16+ Years of experience with a strong project track and with background in delivery management , transformation / industrialization / innovation

This person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include:

Able to drive application development team of ~ 100+ employees and manage revenue of ~8-10 Mn USD
Reviews project's Timeline, Quality and Cost
Manages project financials
Manages projects using KPIs / Reporting
Takes Continuous Improvement initiatives
Recovers troubled engagements (client escalations, delivery quality issues)
Periodic travel to onshore or other location in India to meet customers and team members

Mandatory skills

EM2 certified
Experience on complex engagements involving a large portfolio of applications across technologies and complex architecture across multiple locations (distributed delivery)
Strong technical background
Good knowledge and experience UPM and USM or similar delivery processes and methods
Proven Delivery Management skills (Cost, Schedule, Effort and Quality) / Experience of managing large fixed bid and Agile engagements
Experience in supporting sales, developing solution, estimation and creating proposals
Very good at logical / lateral / design thinking, generating ideas, helping troubled projects/teams
Excellent verbal and written communication skills / Good stakeholder management
Strong customer relationship management skills

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