Capgemini

Microsoft 365 Administrator| 6 to 9 years | Mumbai & Bengaluru

Posted On

Nov. 13, 2024

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

Feb. 5, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Respond promptly to incidents and service requests related to Microsoft 365 applications, including but not limited to Exchange Online, SharePoint, Teams, and OneDrive.
Diagnose and troubleshoot issues efficiently, ensuring a quick resolution and minimal impact on employees.
Maintain up-to-date documentation on common issues, troubleshooting steps, and standard operating procedures to facilitate knowledge sharing and enhance the team's efficiency.
Monitor the Microsoft 365(Office 365) platform for potential issues, perform routine checks, and implement proactive measures to avoid service disruptions and optimize system performance.

Primary Skills

• Minimum 3 years hands-on Experience on Microsoft 365(Office 365).
• Strong understanding of Microsoft 365(Office 365) suite components, including Office, Exchange Online,
SharePoint, Teams, and OneDrive.
• Proficient in diagnosing and troubleshooting Microsoft 365(Office 365) issues, both independently and
collaboratively.
• Experience working on large-scale projects.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to nontechnical users effectively.
• A customer-centric approach and a passion for providing exceptional end-user support.
• Proactive and able to prioritize tasks effectively in a dynamic and fast-paced environment.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Experience on Proofpoint email Gateway (Optional)
• Working knowledge of Microsoft 365(Office 365) PowerShell.
• Microsoft 365(Office 365) certifications, such as Microsoft 365 Certified Fundamentals or Microsoft 365 Certified Modern Desktop Administrator Associate

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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