Capgemini
Service Delivery Manager
Job Description
Job Description
Workplace Services Partners are responsible to operate, maintain, improve and adapt the Capgemini workplaces premises and infrastructure for creating a safe, secure and effective working environment for the business to function. Ensure optimal occupancy of workspaces, managing space requirement, delivering high quality services within the workplaces, driving âService Excellenceâ supported by local, regional teams and external Global IFM partners.
Job Description - Grade Specific
Drive Workplaces services teams to ensure the success of delivery. Resolve operational problems and deliver the services within defined schedules and service level agreements. Interface with business stakeholders and internal clients to better understand issues requests and provide right services. Management of Customer Satisfaction surveys. Coordination of annual governance calendar in conjunction with our external Global IFM partners. Drive projects and initiatives. Analysis of Employee feedback relating to Workplace Services and suggesting and driving recommendations for improvement.
Skills (competencies)
Adaptability
Business Partnering
Business Understanding
Change Management
Collaboration
Contract Management
Customer Centricity
Customer Relationship Management
Dealing with Ambiguity
Decision-Making
Facilities Management
Global Mindset
Influencing
Innovation
Learning Mindset
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Networking
Problem Solving
Process Improvement
Project Management
Relationship Building
Space Management
Stakeholder Management
Strategic Agility
Strategic Thinking
Supplier Management
Verbal Communication
Written Communication
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