IBM

Content Developer

Posted On

Sept. 29, 2024

Location

Bangalore, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Nov. 22, 2024

Job Description

Introduction
Technical content is the backbone of our clients’ digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered, high-quality content through a collaborative partnership with the Design community, which plays a key role in customer loyalty and IBM's profitability? As we strive for great user experiences, we need great technical content professionals building those experiences.

Your Role and Responsibilities
Design and develop technical information as part of the thriving content development team in the zOS portfolio. Drive a joined-up experience that helps our users to work with our products. The roadmap for the zOS is modern and exciting - and great user content is a huge part of that. This is not a traditional docs role. Our technical content team is leading the way in IBM through our passion and dedication to being more than that. We own the technical content experience for our users and, along with the other team members, the successful applicant will help us continue to transform this experience.
What you will do

Create clear, concise, and relevant technical content that helps users to achieve their goals.
Apply design thinking principles to design content based on user scenarios, personas, and use cases.
Be part of a collaborative model where Product Management, Design, Development, Go To Market, and Technical Content work together to ensure content is designed as part of the user experience from the beginning, not as an after-thought.
Actively contribute to design reviews with early mock-ups and user research to validate content.
Gather information from a broad range of resources and synthesize into comprehensive deliverables.
Identify a holistic content plan that determines where the content will live, based on user needs
Make it possible for users to find the content by optimizing it for search.
Understand content metrics and use those insights to drive designs and manage content lifecycles
Take ownership of an aspect of technical content and drive that on behalf of the content team

Required Technical and Professional Expertise

7+ years of experience in developing content for software or hardware products
Familiarity with the following is helpful:
Familiarity with structural and markup languages (e.g. HTML, DITA, Markdown)
Familiarity with authoring tools (e.g. Oxygen, Adobe Illustrator, DCS, Acrolinx)
Familiarity with development tools (e.g. GitHub, RTC, Jenkins, Atom)

Preferred Technical and Professional Expertise
Preferred Technical Expertise

Design Thinking practices
Familiarity with programming languages [e.g. Java, Node, JavaScript, COBOL]
Familiarity with Cloud, and integration technologies
Familiarity with IBM Digital Content Services (DCS), and using IBM Doc Manager and Workflow Manager (WFM) for content publishing

Preferred Professional Expertise:

You must be able to write well: clearly, concisely, grammatically, effectively.
Visual and video skills help us to go beyond text.
You bring structure and sense from a pile of notes, discussions, and demos.
You understand learning behaviors and reflect these in your content.
Your content style is flexible to match different media and formats.
You are excited by working with a breadth of content types.
You are focused on user success and advocate for the content that they need for this.
You thrive in a team and have excellent communication and collaboration skills.
You welcome the opportunity to own and lead beyond “the docs”.
You work independently, while maintaining an extremely strong sense of responsibility and commitment to teamwork.
Your curiosity and critical thinking lead to innovative ways of working.
You happily adapt to fast-paced environments that change frequently

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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