IBM

Site Reliability Engineering Professional

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk

Your Role and Responsibilities
Role
Site Reliability Engineer
Responsibilities
  • Part of the team who manage Multi-tenant SaaS env under strict SLA for Millions of customers
  • Monitor system performance and reliability, proactively identifying and resolving issues
  • Develop and maintain automation tools to streamline infrastructure management and deployment processes
  • Collaborate with development teams to ensure best practices for software development, deployment, and operations
  • Ensure security and compliance across all infrastructure and operations
  • Lead the design, development, and maintenance of scalable and reliable infrastructure
  • Implement and manage CI/CD pipelines to ensure efficient and smooth software releases
  • Conduct root cause analysis of system failures and implement solutions to prevent recurrence
  • Optimize resource utilization to ensure cost-effective operations
  • Stay up-to-date with the latest industry trends and technologies, integrating them into our processes where appropriate
  • Participate in a follow-the-sun on-call rotation


Required Technical and Professional Expertise
  • 4-7 years of experience in a DevOps/SRE role
  • Strong experience with cloud platforms (AWS preferable)
  • Good knowledge in Ansible
  • Proficiency in infrastructure as code (IaC) tools (Terraform, CloudFormation, etc.)
  • Experience with containerization and orchestration (Docker, Kubernetes)
  • Strong knowledge of CI/CD tools (Jenkins, GitLab CI, CircleCI, etc.)
  • Proficiency in scripting languages (Python, Bash, etc.)
  • Experience with monitoring and logging tools (Prometheus, Grafana, ELK stack, etc.)
  • Experience with technologies like Apache Httpd, Redis, Tomcat
  • Excellent problem-solving skills and the ability to work under pressure
  • Strong communication and collaboration skills
  • B2+ English level proficiency"


Preferred Technical and Professional Expertise
  • Proficiency in scripting languages (Python, Bash, etc.)
  • Experience with monitoring and logging tools (Prometheus, Grafana, ELK stack, etc.)
  • Experience with technologies like Apache Httpd, Redis, Tomcat
  • Ability to participate in capacity planning and scalability assessments to support business growth and requirements
  • Well aware of SLI, SLO, SLA and Error Budget concepts and their implementations and provide on-call support and participate in incident management & response activities as needed
  • Solid understanding of networking and security principles
  • Experience with Linux/UNIX systems administration is a plus.
  • Strong communication and collaboration skills
  • B2+ English level proficiency

About Business Unit
IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?



About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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