IBM

IBM Subscription & Support Partial Renewal Office Specialist

Posted On

Oct. 28, 2024

Location

Bangalore, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Nov. 22, 2024

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Job Summary: The IBM Subscription and Annuity (S&A) Organization is seeking talented individuals to join our Partial Renewal Team. The team is responsible for managing partial requests (partial drops in Subscription and Support (S&S) licenses), conducting deployment analysis, and providing comprehensive support for our customers’ licensing needs.

Job Roles & Requirements:

SAM Tool Data Analysis: Analyse and summarize data from SAM tools (including IBM and third-party tools) to validate software usage for partial downturn requests, ensuring adherence to software licensing requirements and IBM terms and conditions. This involves examining hardware information for processor-based products, as well as user, server, and installation data for non-processor-based products.
Licensing Knowledge: Serve as a Subject Matter Expert for IBM licensing to ensure that customers adhere to the SW licensing requirements. This includes mastering IBM’s licensing models, product relationships, and bundles.
Deployment Comparison: Compare customer software deployment with entitlements to provide suggestions for renewals, reinstatements, and new licenses purchases. Ensure deliverables and renewal decisions adheres to process requirements and guidelines, to mitigate risks and reporting errors.
Entitlement Reconciliation: Validate entitlement data in the IBM entitlement systems for accurate entitlement quantities and identify potential opportunities for additional license purchases.
Communication and Engagement: Manage Partial Renewal Outlook accounts and Slack channel to ensure timely processing and support of partial requests.
Documentation: Track and document key account information across various request types.
Support ad hoc requests: such as answering IBM licensing questions related to a renewal, researching product manuals for licensing guidance, providing S&A licensing support, etc.
Speed of Execution: Perform the tasks in line with the expected turnaround time

Required Technical and Professional Expertise

Experience with software licensing and analyzing data from SAM tools, including but not limited to ILMT, BigFix, SCCM, Flexera, ServiceNow, SNOW, etc.
Ability to understand knowledge of IBM’s licensing rules and navigating through IBM’s License Information website.
Ability to analyze system generated data for IBM products for both PVU and non-PVU licensing
Provide strategic guidance and technical assistance for IBM licensing and remediation efforts (e.g., answer technical ILMT questions, directing customers to support to address needs, provide feedback on licensing issues).
Desirable experience in a client-facing role, with the ability to manage multiple clients simultaneously and addressing high-visibility requests with executive exposure.
Ability to collaborate with multiple account teams and organizations within IBM.
Exceptional oral and written communication skills, with the ability to convey technical information to non-technical stakeholders.
Demonstrated ability to quickly learn and adapt to new tools, processes, and technologies.
Proficiency with Microsoft Office products, particularly Microsoft Excel and PowerPoint.
Fluent English

Preferred Technical and Professional Expertise

Desirable experience in a client-facing role, with the ability to manage multiple clients simultaneously and addressing high-visibility requests with executive exposure.
Desirable to have the IBM Licensing Expertise badge

About Business Unit

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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