IBM

Senior Customer Security Analyst

Posted On

Nov. 6, 2024

Location

Bangalore, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Nov. 22, 2024

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
A career in IBM is rooted in long-term relationships and close collaboration with clients and internal teams across the globe. Our people are focused on accelerating our clients’ businesses through productive and secure use of our cloud services. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
We are seeking a hands-on information security analyst who possesses cybersecurity and compliance expertise, broad computing skills, and regulatory compliance knowledge. This is a customer-facing position which will require using your excellent communication and customer service skills in responding to customer TPRM risk assessments and audits.
Apptio, an IBM company, is an industry leader in offering SaaS based online service that help our clients analyse how much they spend on technology assets, what is the usage of these assets, and how to optimize spend and usage and to plan for future growth.
This is a remote position in India reports directly to management in the United States. This position requires working closely with sales, support, and software developers in Asia, Europe, and North America.
Note: In-office interviews to be conducted in a nearby IBM office facility.
What we want you to do:

Proactively address and manage third party risk assessments and security related inquiries from potential clients, partners, and existing IBM Apptio customers.
Collaborate with Sales, Product and Engineering and other departments to address customer inquiries and annual assessments from prospects and customers.
Assist customers with specific audit-related inquiries and assessments, gathering necessary evidence through collaboration with internal departments.
Facilitate the completion and review of annual self-assessments such as SIG, NIST, etc., ensuring all necessary updates are made.
Keep customer-facing security documentation up to date by ensuring timely review regarding Apptio's overall security measures.
Exhibit exceptional teamwork, empower colleagues, foster professional development, and cultivate a positive work environment.

Required Technical and Professional Expertise

Fluency in spoken and written business English
A degree or diploma in engineering, computer science, or equivalent
Minimum 3+ years’ experience in cybersecurity and audit compliance
CISA/CISM/CISSP (or equivalent) certification preferred.
Compliance experience with one or more of the following Information Security frameworks and standards: ISO/IEC 27000-series, SSAE16, SOC1/2, GDPR.
Strong knowledge of one or more of cloud platforms (AWS, Azure, and GCP)
Excellent business English communication skills, capable of explaining complex security concepts to non-technical stakeholders.
Ability to work independently and as part of a team, demonstrating exceptional teamwork and leadership skills.
Strong customer service orientation, with the ability to build and maintain positive relationships with clients and stakeholders.
Knowledge of security vulnerability management from identification to remediation

Preferred Technical and Professional Expertise

Strong knowledge of modern tech stack and architecture
Familiarity with Cloud architecture, DevSecOPS, SAST, DAST, and grey box testing
Knowledge of security tools such as Scanners, Firewalls, SIEM, DLP, IDS/IPS, etc.

About Business Unit

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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