IBM

Technical Writer

Posted On

Nov. 13, 2024

Location

Bangalore, Karnataka

Experience Level

Entry Level

Job Type

Permanent

Apply By

Nov. 29, 2024

Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Own the end-to-end authoring process: Design, develop, edit, produce, translate, and manage the lifecycle of technical content.
Propose and execute content development and user experience strategy: Work closely with stakeholders such as Product Owners, Engineering, Marketing, and Design to understand business problems, goals, and desired outcomes.
Evaluate content requests: Collaborate with stakeholders to understand and address content needs effectively.
Design, develop, and publish IBM technical content: Create content such as tech notes, blogs, product documentation, and multimedia that is easy to use, understand, and find. This may also include guided tours and training materials.
Simplify complex AI concepts: Translate technically complex AI concepts into consumable content that drives user actions.
Deliver clear, inclusive, accessible, and translated content: Ensure content is suitable for a global audience, adhering to content design practices.
Research and design content based on user scenarios: Understand personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, and conduct user testing/research to validate content.
Collaborate with cross-functional teams: Work directly with Design, Product Management, Development, Marketing, Support, Sales, and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions and deliver the best user experiences.
Maintain the publisher page: Ensure the page is up-to-date with relevant information and insights.
Stay informed about AI industry trends: Understand the happenings in the AI industry to keep content relevant and cutting-edge.

Required Technical and Professional Expertise

2+ years of experience as a technical writer for enterprise software.
Command of U.S. English: Writing, curating, and editing content for accuracy, clarity, and usability.
Modeling and formatting content: Transform content into viable, feasible, and desirable solutions.
Proven experience simplifying complex content: Make AI concepts accessible to users.
Research and study subjects: Inform content by understanding the context and subject matter.
Define and apply consistent voice and tone: Maintain consistency throughout a content journey.
Knowledge of markup languages: Familiarity with DITA XML, Markdown, HTML, and authoring tools like Oxygen.
Experience with Content Management Systems.
Experience documenting detailed technical content: Such as APIs and SDKs.
Foundational understanding of UX design and design research.
Proven communication skills: Strong written and verbal communication abilities.

Preferred Technical and Professional Expertise
Desired Additional Qualifications and Skills ("Nice to Have")

Experience working in an agile, squad-based, continuous delivery development model.
Ability to work independently: Strong sense of responsibility and commitment to a dynamic, team-based environment.
Experience with video creation software and digital adoption platforms: Such as Camtasia and Walk me.
Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree.

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM

About IBM

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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